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Catalogue API Operational
Catalogue Feeds Operational
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Stream Logging Operational
Subscriptions Operational
User API Operational
Purchasing Operational
Locker Operational
Catalogue Events Operational
Media Delivery Operational
Downloading Operational
Fingerprinting Operational
Streaming Operational
CDN Operational
Fastly Frankfurt (FRA) Operational
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Content Ingestion Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[Massive Music - Important Announcement] Load Testing Nov 16, 2026 07:00-11:00 UTC

Dear Clients,

As part of ongoing improvements to our media delivery platform, we will be load testing our streaming and download endpoints. A full list of test endpoints is included below.

The test is designed to find the first point of degradation, meaning the load at which performance starts to slip, such as slower response times or higher error rates. It is not designed to find the platform’s breaking point. We will stop increasing load as soon as degradation is detected, so the platform stays available throughout the test window.


Test window

Dates: Monday 16, Tuesday 17 and Wednesday 18 November
Time: 07:00–11:00 UTC each day

During the test window there is a higher risk of errors, and affected endpoints may return a 429 or 503 status code. A full support team will be on hand throughout to deal with any issues and keep disruption to a minimum.

Affected endpoints

HTTP progressive streaming

GET /stream/subscription: streams a track to a subscribed user, with optional concurrent-device blocking
GET /offline/subscription: streams a track to a subscriber’s device when it comes back online, with device concurrency checks
GET /stream/catalogue: streams any catalogue track for radio-style use, with no subscription check

HLS streaming

GET /stream/subscription.m3u8: HLS version of subscriber streaming
GET /offline/subscription.m3u8: HLS version of offline subscriber streaming
GET /stream/catalogue.m3u8: HLS version of catalogue streaming

Download

GET /media/transfer: transfers a media file at a specified format and bitrate for content delivery

If you have any questions or concerns, please contact the Client Success Team.

With best regards,
MassiveMusic Client Success Team

Posted on Oct 26, 2026 - 11:16 UTC
API requests
API errors
Streaming requests
Streaming response time
Streaming errors

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

Resolved - This incident has been resolved.
Oct 26, 19:10 UTC
Monitoring - The issue affecting our HLS streaming endpoints has been resolved, and we are monitoring the service.

The outage was caused by a problem with our CDN provider’s On-the-Fly Packaging service, which generates our HLS streams. While the problem lasted, requests to the following endpoints returned 503 errors.

The issue affected service between 16:36 and 18:51 UTC on Monday 26 October.

We are continuing to monitor the platform closely and will review the incident.

Oct 26, 19:07 UTC
Update - Following our earlier notice, we have identified the cause of the outage affecting our HLS streaming endpoints. Our CDN provider is investigating an issue with its On-the-Fly Packaging service, which generates our HLS streams.

Our engineers are in close contact with the CDN provider, monitoring progress and working to restore service as quickly as possible. We will send a further update once service is restored.

Oct 26, 18:34 UTC
Identified - Dear Clients,

We are currently experiencing an outage affecting our HLS streaming endpoints:

GET /stream/subscription.m3u8
GET /offline/subscription.m3u8
GET /stream/catalogue.m3u8

Progressive streaming and download endpoints are not affected.

Our on-call support engineers are investigating and working to restore stability. We will send a further updates in due course.

If you have any questions, please contact the Client Success Team.

Kind regards,
Massive Music Client Success Team

Oct 26, 17:52 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.