UMG Global Outage
Incident Report for 7digital
This incident has been resolved.
Posted Dec 21, 2020 - 14:18 UTC
UMG have now fixed the issue and we are receiving content once again.

Whilst the issue has been resolved, we are expecting a 4 day turnaround to clear the backlog that has developed. As such, any releases from UMG Global from 18/12 may not be in feeds until this coming Friday 25/12.

However, while we clear this backlog, we can now look to action priority release requests from UMG where possible.
Posted Dec 21, 2020 - 12:55 UTC
We are currently experiencing an issue with UMG Global's content delivery platform impacting UMG content from the 18/12/20 onwards.

Currently, the backlog of deliveries includes updates, takedowns and inserts. As a result of this backlog on UMGs servers, we are unable to action priority release requests from UMG at this time

The issue sits with UMG Global's delivery system and is unrelated to 7digital's content ingestion process. We are currently working on a fix with UMG.

We apologies for any inconvenience and will keep you updated as we progress with a fix.
Posted Dec 21, 2020 - 11:01 UTC
This incident affected: Content Ingestion (Content Supply Chain).