The issue affecting our HLS streaming endpoints has been resolved, and we are monitoring the service.
The outage was caused by a problem with our CDN provider’s On-the-Fly Packaging service, which generates our HLS streams. While the problem lasted, requests to the following endpoints returned 503 errors.
The issue affected service between 16:36 and 18:51 UTC on Monday 26 October.
We are continuing to monitor the platform closely and will review the incident.
Posted Oct 26, 2026 - 19:07 UTC
Update
Following our earlier notice, we have identified the cause of the outage affecting our HLS streaming endpoints. Our CDN provider is investigating an issue with its On-the-Fly Packaging service, which generates our HLS streams.
Our engineers are in close contact with the CDN provider, monitoring progress and working to restore service as quickly as possible. We will send a further update once service is restored.
Posted Oct 26, 2026 - 18:34 UTC
Identified
Dear Clients,
We are currently experiencing an outage affecting our HLS streaming endpoints:
GET /stream/subscription.m3u8 GET /offline/subscription.m3u8 GET /stream/catalogue.m3u8
Progressive streaming and download endpoints are not affected.
Our on-call support engineers are investigating and working to restore stability. We will send a further updates in due course.
If you have any questions, please contact the Client Success Team.
Kind regards, Massive Music Client Success Team
Posted Oct 26, 2026 - 17:52 UTC
This incident affected: Media Delivery (Streaming).